DELIVERY IS FREE WORLDWIDE
When you shop with Lilika Designs you get free worldwide delivery, so you can have a LIlika wardrobe wherever you may be around the globe.
* Free Worldwide Shipping Does not apply to $39 Designer Friday's ONLY NZ Custmers**
ESTIMATED DELIVERY TIMES
Dispatch estimate 1-3 working days via courier (rural can take 2-4 days lomger please note)
Dispatch estimate 3-7 working days
REST OF THE WORLD
Dispatch estimate 5-14 working days
*All international deliveries are handled by DHL and NZ Post. Any duties and taxes incurred on international deliveries are your responsibility.*
*Please note outside of New Zealand all other international deliveries will be shipped international standard. If you wish for tracked/express shipping please contact us*
Dispatch times are estimates, please allow a processing time of 1-2 working days.
While we are excited to ship your fabulous Lilika items to you, and will be doing our very best to dispatch as quickly as possible. Sometimes due to post delays the time frame may vary.
Lilika Designs processes all orders in NZD. While the content of your cart is currently displayed in your currency of choice, you will be checking out using NZD at the most current exchange rate.
We hope that your Lilika design is delivered to you in perfection condition, we treat every order with utmost care.
If there is any fault with the garment please email and make us aware of the situation along with including a proof of purchase and a photo. This must happen within the first 7 days of your purchase. You may then send the garment back to us and we will repair or replace it for you.
RETURNS & CHANGE OF MIND - 100% MONEY BACK
It is important to us that you are completely satisfied with your purchase, that is why we offer a credit in the case that the item does not fit you, you are not satisfied with the product, or you have simply changed your mind, provided that:
- The item is unworn and in original condition with all the tags still attached
- The item is not a clearance or sale item including $39 Hot Designer Friday item (s)
- The item is not a bodysuit (for hygiene reasons).
- The item is returned to us within 7 days
- A receipt and proof of purchase is available
- All returns + store credits will take approximately 1-3 business days from date of delivery to us to be processed.
LIlika Designs offers a 100% money back on all purchases from our website. If you receive an item and you are not 100% happy with the fit you can return it to us with the criteria above. The items are your responsibility until they reach us. On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition or outside of the returns timeframe. Our 100% money back does not apply to sale items.
Cancellations & Order Changes
Unfortunately we are unable to cancel or make changes to an order after it has been placed. Amendments include:
Change of delivery
Adding or removing an item from the order
Change of style or colour
Applying a gift card/discount
Full order cancellations
Please Note: Return Information
- Sale items are unable to be returned.
- No returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will be returned back to the customer.
- The store credit will be issued in the form of a gift card which can be used to purchase a replacement, or used on your next order.
- Return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty. We advise returns be sent via a courier service.
- We do not offer refunds for change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the item/s you purchased.
- Should our return policy not been honoured, the item will be sent back with charges payable by the customer.
Lilika Designs is not liable for the loss of an item which is being returned, so please securely package and return using a tracked method.
Once your refund has been approved by our team and a notification sent to you, it may take up to 5-7 business days for the refund to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.
For additional assistance, please contact our team at firstname.lastname@example.org
Tax & Import duties- International
If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable through Lilika Designs. We suggest you contact your local customs bureau directly to ensure how these duties or taxes may affect you.
PRIVACY AND DISCLAIMER
Our checkout process is secured by PAYPAL. We do not record credit card details; all credits cards are processed by PAYPAL which uses the latest SSL technology to keep your information safe, one of the world’s most secure payment methods.
Lilika Designs collects customer information so that we can process your orders as efficiently as possible. All your information is kept secure and we will not disclose or share this information to other parties under any circumstances.
Joining the Lilika Designs mailing list is optional, although recommended. It will allow us to keep you up to date with the latest news and information. If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and we shall delete you off the list.
Please note that the color of our products represented on your monitor may differ slightly to the physical item.
Every effort has been made to portray the colors of our products that appear on this website as accurately as possible. However, because the actual colors you see depend on the monitor you are using, we cannot guarantee that your monitor’s display will be completely accurate.
CUSTOMER SERVICE POLICY
Lilika Designs is committed to providing excellent customer service and quality products. We do our utmost to make sure that all products listed on our website are currently in stock and pricing is correct. In the event that an ordered item is not available or we are unable to complete your order, we will notify you within two business days to arrange a back order or a full refund.
Payment is secured by way of Paypal which accepts all major Credit/Debit cards.We offer a buy now pay later option with ZIP which allows you to buy straight away but pay it back insterest free in 4 installments.
Once funds have been received and cleared, we will courier your items to your nominated postal address.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standard
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
TERMS AND CONDITIONS
By purchasing, you agree to all policies, terms and conditions of sale as stated right throughout this page.
For any other inquiries please contact us- email@example.com